Last night as I ran the bath for the kids I realized there was no hot water. I sent my husband into the basement to look at the water heater. Upon inspection we realized that the pilot light was out, and so was the computer that runs the pilot light. So we do some googling and figure out that part needs to be replaced. No big deal right?
We actually had this water heater installed in 2012. It should be noted that our house is only about 10 years old and it’s on its second water heater, because it’s true, they don’t make things like they used too. The company that installed it is called Service Experts. So I call them up at 7:00 this morning thinking I’d easily get someone out today or tomorrow. The joke was on me though, because they only install water heaters they don’t repair them. I am sure the customer service rep loved that I yelled “but you are the SERVICE fucking EXPERTS, what do you mean you don’t service them” because she told me a manager would be calling me with a plumbers number. The manager never called. This has us wondering back to 2012. The company had originally come out because we called them for a repair of our old water heater (which was only a few years old at the time). We were told it had to be replaced. So either back in 2012 they used to do repairs, or we were totally scammed into buying a water heater by a company who claimed to come out to fix something they had no intention of fixing. It should also be noted that within a 5 year period they also replaced an air conditioner and a heater in the house that they said could not be repaired. Clearly we will no longer be using Service Experts because they don’t service and don’t seem to be experts…and I need to do better research when shit breaks!
After waiting a few hours I called a plumber I found online. I sent him pictures of my water heater as well as close ups of the part that crapped out. He called me back and said that it wasn’t really a plumbing issue, it was a technical issue, and I shit you not he said “you don’t need a plumber, you need a rocket scientist”.
I am now waiting for 4 other plumbers to call me back. In the meantime, I have located the part online and while I am not a rocket scientist I did find a youtube video that shows how to replace it. Fingers crossed one of the plumbers I called also knows how to use youtube and finds the video because I’d rather they play with the water and gas line…but if it comes down to me attempting it I’ll be sure to post pics of me before I accidentally blow up the house…in which case the water heater won’t really be an issue anymore! Or if any of you know a rocket scientist that can swing by and repair it I’d gladly take your recommendations…